FAQ

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About Us

Kausmi is a premium skincare and body-care brand that beautifully fuses age-old herbs with a modern vision for a beauty ritual known to balance the doshas. Here, we work together to produce products that are kind to our environment and kind to our skin. We are guiding you to the way of natural living. We are bringing nature to you. For all orders that have been delivered, we do not entertain return requests unless the order qualifies as per our Returns and Refunds Policy. For any such requirements, please call our Customer Care on +91 8380841216 (Timings: 10 am-7 pm IST) or email us.
About 5000 years ago, sages and munis relied on the tridoshas (vatta, pitta, and kapha) to treat concerns related to the body. The healthy balance of the three freed the body from any diseases leading to a healthy mind and healthier skin. These Ayurvedic concoctions have been in books, refined over a period of time, and proven to be authentic for beautiful skin, mind, and body. The balance that Ayurveda helps us in achieving comes from natural, pure ingredients that Kausmi brings to you in our skincare and body-care products.
Yes, all our products are handcrafted and all our ingredients are sourced locally.

Ordering

Step 1: Click on the category of your choice.

Step 2: Click on the product of your choice.

Step 3: Click on ADD TO CART.

Step 4: Click on CHECKOUT where you must enter the correct contact details.

Step 5:Proceed to complete the order by paying the amount.

If you have any further questions, you can call our helpdesk.

If you are uncomfortable making online payments, you can use our Cash on Delivery (COD) facility. This facility allows you to pay your invoice amount in cash at the time of actual delivery at your doorstep. You can only make COD payments in Indian Rupees. Currently, we do not accept cheques or demand drafts. Due to the limitations of the logistics service providers, COD may not be available for all pin codes. The maximum order value limit for placing a COD order is Rs 5,000. There’s no specific charge to avail COD on any order.

If you are registered with us, we will share regular email alerts with you about upcoming products. We also feature our newly launched products with a ‘New Launch’ marker on our home page for ease of browsing and shopping. Subscribe to our newsletters for the latest updates on product launches and promotions.

We use the Razorpay Secure payment gateway for all card payments and also for Netbanking. These are standard secure payment methods so that we can ensure that all your online transactions with us are processed in an extremely safe manner. The 3D Secure password is an additional password that you’ll be asked to enter after in your card details on the payment page. You’ll be redirected to your individual bank’s page where you’ll have to enter the Verified by Visa password for Visa cards or SecureCode password for MasterCard cards. Your card-issuing bank will give this password to you and you should have this password prior to shopping on our site.
All prices shown are GST inclusive.

You can pay for purchases using Cash on Delivery, Debit, Credit card, Netbanking methods as well as a variety of Wallets such as Paytm, Freecharge, Mobikwik etc.

Not currently. We are trying our best to ship internationally and will update you as soon as possible.

If an item is out of stock and you are interested in purchasing it immediately, please use the Store Locator to find a store near you and call ahead to confirm that they have your desired product available. Alternatively, you can also email us at kausmiayurved@gmail.com

Returns Cancellations & Exchanges

Please refer to our Returns and Refunds Policy to understand if your order qualifies for a return. For pre-paid orders that have not yet been shipped, your order can be cancelled from the My Account section. The refund amount will reflect as per your bank guidelines which is usually within 7-10 business days. For all orders that have been delivered, we do not entertain return requests unless the order qualifies as per our Returns and Refunds Policy. For any such requirements, please call our Customer Care on +91 8380841216 (Timings: 10 am-7 pm IST) or email us.

We believe strongly in our products and their quality and want you to be completely happy with your purchase. If you are disappointed in any way we would like to know. Please see our Returns & Refunds Policy.

Cancellation before shipment: You may cancel your order by going to your Account section and clicking on cancel order.
Cancellation post shipment: Please contact our Customer Care (Timings: 10 am-7 pm IST) and we will be happy to help you with your order cancellation