Return and Refund Policy
What Is Your Online Return Policy?
We believe strongly in our products and their quality and want you to be completely happy with your purchase. If you are disappointed in any way we would like to know. Please see our Returns & Refunds Policy.
How Will I Get A Refund For My Cancelled Orders And How Long Will This Process Take?
Please refer to our Returns and Refunds Policy to understand if your order qualifies for a return. For pre-paid orders that have not yet been shipped, your order can be cancelled from the My Account section. The refund amount will reflect as per your bank guidelines which is usually within 7-10 business days. For all orders that have been delivered, we do not entertain return requests unless the order qualifies as per our Returns and Refunds Policy. For any such requirements, please call our Customer Care on +91 8380841216 (Timings: 10 am-7 pm IST) or email us.
Cancellation Policy
How Do I Cancel My Order?
Cancellation before shipment: You may cancel your order by going to your Account section and clicking on cancel order.
Cancellation post shipment: Please contact our Customer Care (Timings: 10 am-7 pm IST) and we will be happy to help you with your order cancellation
Shipping Policy
What is the estimated delivery time?
The delivery time based on your location pincode (usually 3-5 business days, 5-7 business days or 7-10 business days in areas where standard courier service is available). For other areas, It’s may take 1-2 weeks depending on the location.
What Payment Types Do You Offer?
You can pay for purchases using Cash on Delivery, Debit, Credit card, Netbanking methods as well as a variety of Wallets such as Paytm, Freecharge, Mobikwik etc.
Do You Accept International Orders?
Not currently. We are trying our best to ship internationally and will update you as soon as possible.
How Safe Is It To Use My Debit/Credit Card Or Make An Online Payment On Kausmi Ayurved?
We use the Razorpay Secure payment gateway for all card payments and also for Netbanking. These are standard secure payment methods so that we can ensure that all your online transactions with us are processed in an extremely safe manner. The 3D Secure password is an additional password that you’ll be asked to enter after in your card details on the payment page. You’ll be redirected to your individual bank’s page where you’ll have to enter the Verified by Visa password for Visa cards or SecureCode password for MasterCard cards. Your card-issuing bank will give this password to you and you should have this password prior to shopping on our site.
What Is Cash On Delivery (COD)?
If you are uncomfortable making online payments, you can use our Cash on Delivery (COD) facility. This facility allows you to pay your invoice amount in cash at the time of actual delivery at your doorstep. You can only make COD payments in Indian Rupees. Currently, we do not accept cheques or demand drafts. Due to the limitations of the logistics service providers, COD may not be available for all pin codes. The maximum order value limit for placing a COD order is Rs 5,000. There’s no specific charge to avail COD on any order.